Patient FAQs

Answers to Common Questions About Our Practice

At SC OBGYN, we understand that you may have questions about our office and your appointments. With all the recent changes in health insurance across the nation, many of the processes and procedures you were used to have changed. This can be confusing to everyone so in order to relieve some of your concerns, we have listed answers to our most commonly asked questions below.

Of course, if you have any questions that you do not feel have been answered through our website, please contact us through the Patient Portal or give us a call.

  • While the chart itself remains the property of SC OBGYN (per state law), we can provide a copy. Again, per state law, we have reasonable copying charges, but we usually only charge a flat $15 fee.

  • Only if you don’t pay us. The first invoice we send you for any overlooked charges is included in our fee. If you choose not to pay it in full, we add a $10 fee to subsequent bills to offset our expenses.

  • Yes. We have a computerized system that makes reminder phone calls two business days before your appointment. This way, if you have to cancel your appointment, we can try to fill that spot. In this very busy world, many patients say they appreciate this reminder phone call.

  • The 1st form is FREE, but a $15 charge applies per additional form.

  • Unfortunately, we must insist on collecting this money before performing any procedures.

  • Yes. If you have no insurance, we offer a 20% discount on our professional fees for paying at the time of service.

  • Although emergencies sometimes happen, we do strive to run on time. If patients before you run late, and we see them anyway, this would inevitably make you late as well, which would not be fair. Please understand that this policy is for your benefit as well as others.

  • Our office is open Monday through Friday 8:30 a.m. to 5:00 p.m., excluding holidays. We do occasionally close early on Friday afternoons when no patients have been scheduled.

  • If this is a medication that we have prescribed for you previously, you may call us, or submit your request online through the Patient Portal. It can take us up to 2 business days to respond to this request. If you are requesting a new prescription or a prescription that was previously given to you by another provider, you must be seen prior to fulfilling this request. We do not fill pain medications or antibiotics over the phone.

  • A physician is available 24 hours a day for emergencies and deliveries only. Chronic problems, prescription refills, and appointments are not appropriate reasons to call after hours.

  • Do NOT cash it and call us ASAP!

  • There is a $25 fee that must be paid in addition to the amount of the check. Both of these must be paid in cash or bank check. We regret that any checks not paid for must be prosecuted.

  • You will be responsible for paying the full charge at the time of your visit. You may then submit the bill to your insurance company for reimbursement.

  • We have developed a privacy practices brochure that you will be offered at your 1st appointment. We also have it hanging on our wall, on our web site, and available at our check-in window. Rest assured, your privacy is of the utmost importance to us.

  • Everyone makes mistakes, and overlooking a small item may be of little consequence. It is imperative, however, that you are honest in answering all questions, and do so as completely as possible.

  • Please call us at the first indication that you may be late. We will work with you to try to avoid rescheduling. If you are more than 15 minutes late for your appointment, however, please be advised that you will most likely be asked to reschedule.

  • After two attempts to collect the bill, these people are turned over to our Collections Agency. ALL costs associated with and from the Collection Agency are added to your original amount. If not paid, their credit will be marred. We also utilize the court system to enforce these obligations.

  • SC OBGYN, PA utilizes a computerized medical record system. Our EMR will enable us to access your information more quickly and record it more legibly. We never have to look for a misplaced chart. Laboratory tests are ordered electronically, and an automatic reminder system ensures that the results are imported automatically into your chart, as soon as they are done. Because the EMR is integrated with our practice management software, appointment and billing information is stored with your chart and is readily accessible.

  • HIPAA is a complex set of federal laws designed to secure your personal information.

  • We except cash, credit cards, personal checks, and debit cards.

  • Promptly notify SC OBGYN, PA. You can call (803) 799-8816 for this assistance.

  • Ugh! We hate forms, too. However, there are many regulatory and legal aspects associated with providing health care services to you. In order to comply with these various agencies, commissions and managed care entities, it is necessary for us to both provide written information or authorization for this information and secure your acknowledgement or authorization for this information. With the onset of the Privacy Rule code of HIPAA and more Medicare compliance, more forms have been required.

  • Our medical specialty handles many types of patients and conditions which are particularly vulnerable to childhood illnesses and viruses. To best protect these patients who are at high risk or who are immuno-compromised, we respectfully request that you do not bring small children to our office. In addition, our exam rooms are not set up for the safety of children. Many of the tools, supplies, and instruments needed to perform the various aspects of OBGYN care are dangerous if used or handled inappropriately. Please help us protect our patients and protect your child. If you absolutely must bring a child to our office, please bring someone who can watch them in the main waiting area. We do encourage and welcome you to bring your newborn to the office for your post-partum visit. We enjoy seeing the “fruits of your labor."

  • Our contract with the insurance companies mandate our collection of these fees up front. Also, this decreases costs of billing to the office.

  • Your co-pay is part of your contractual agreement with your insurance carrier. If your insurer requires a co-pay for services rendered in a physician's service, then you are expected to pay this co-pay in order to have your insurance claim filed by the physician. If we accept your co-pay, then we have a contractual obligation to file your claim in a timely manner. Failure to pay your co-pay is a violation of the contract and we are under no obligation to file your claim. You become financially responsible for the fees incurred at the visit. Currently, SC OBGYN does not collect co-pays at the time of check-in due to the varying co-pay amounts that are based on the type of service or procedure performed that day. However, we may begin to collect co-pays prior to the visit in the future if compliance becomes a problem.

  • Insurance carriers frequently merge, change product lines, and even change their name. In addition, many employers change their benefits throughout the year resulting in us having out-dated or inaccurate information. Your card tells us what co-pay to collect and how to file the claim. In order for us to ensure that we have the most current information to be able to file your insurance claim, we must verify your card(s) at each visit. This is also a requirement of your insurance carrier. If you cannot provide a current copy of your card, then you will be responsible for payment of that day's services.

  • Unfortunately, health care fraud is on the increase and it helps us lower healthcare costs for all to try and prevent it. We verify your picture, current address, and signature to the driver’s license we have on file. It’s similar to most retailers who ask for your driver’s license when you use a major credit card. Fraud hurts everybody.

  • We need that extra 15 minutes to complete all activities for the current day and to prepare for the next.

  • Different types of tests have various turnaround times. For lab tests performed in our own lab, the results are available in one to two days. For lab tests sent out to the reference lab, it may take two to three days to get the results printed back to us. Cultures take up to four days and biopsies can take up to a week or longer. Pap smears generally require 2-3 weeks. Once we have the test results, then the physician must review them and document a plan of treatment. Because all of our physicians also spend time on call at the hospital and some in the operating room, they are not in the office every day to review these results. Once reviewed, the final results are communicated to you via your physician or nurse. This whole process can easily take 7 to 10 days based on the coordination of results and the schedule of your physician.

  • Because the majority of our communication with patients is by voice, we need for patients to be able to hear us and understand us. Conversations on cell phones are distracting to our patients who have difficulty hearing. A cell phone ringing in the office often interrupts the activity in that area. Private conversations should remain private and that can not occur in an open office setting. In addition, our health care providers are required to carry a cell phone in order to communicate in a timely manner with the providers on call and with the hospital staff. Your cell phone ringing interferes with their ability to distinguish a call that is urgent for our ongoing patient care. We appreciate you cooperation and understanding with this policy.

  • This fee will not be charged if you advise us at least 1 business day prior to the appointment time. However, you should know that failure to notify us not only results in lost revenue to the practice, but a lost opportunity for another patient to be seen at that time.

  • Only after confirming with you, or having your written permission.

  • No. We believe good medical care dictates that, regardless of the results of your lab work, you speak directly with your physician or nurse. It provides you a better opportunity to ask questions.


For over 50 years, our practice has provided gynecological and pregnancy-related services to women in the Columbia SC area of all ages. By offering comprehensive women's health services in our offi...
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