Meds and Prescriptions
Your medical prescriptions are very important to your good health. Try to foresee the need for refills and always pay close attention to the available quantity you have remaining. All refill requests should be made at least one week in advance and can take up to 48 hours to complete. Refill requests are NOT available after hours since we do not have access to you medical records. New antibiotic requests are not filled by telephone, so for this you will need to schedule an appointment.
While we believe your medical prescriptions are very important to your health, many insurance company and employer plans have complicated the process. Prescription refills are a very time consuming process and we try very hard to meet your requests as quickly as possible.
Email or Fax Your Prescription Refill Requests
We’ve made prescription refills easy to request 24/7. You can submit your prescription refill requests online by clicking here. We'll need your name, your chart number (if you have it), your physician's name, the drugstore's name and phone number, and of course, the drug name of what you want refilled.
Please remember, that while you can submit your request at anytime, we can only complete your request during normal business hours and it can take up to 48 hours to complete. We'll call you if we encounter any problems. You may also FAX your refill requests to (803) 771.7597. For security and privacy reasons, we cannot reply by email.
Mail Order Prescription Requests
While we believe your medical prescriptions are very important to your health, many insurance companies and employer plans have complicated the process in an effort to reduce THEIR costs. If your insurance plan or employer requires preauthorization, or precertification, on Mail Order prescriptions, we may bill you for this service since it usually involves completion of additional forms and time for our staff to contact these entities.
If you are simply requesting a Mail Order prescription refill, we will write you the prescription and give it to you to send to the appropriate Mail Order pharmacy. However, if we have to get involved administratively, you may incur a nominal charge.
A prescription refill request is a very time consuming process and we will attempt to expedite the order as quickly as possible within the business day.